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1. How did you get started?
Previously I was working in Jakarta and I really hated the wait time there. Waiting for a taxi to come (because you can hardly commute on foot), waiting in the congested traffic, waiting for cashier to check out, waiting in queues for taxi.. and then back to waiting in the congested traffic… just to get that one thing with so much hassles! Now I look back the real reason of starting is truly solving ones’ needs.
2. How do you think Dilivr.it is going to change the courier service industry in Singapore?
Flexibility – there won’t be any more cut-off time to book to pick up or deliver; anything (legal) can be delivered on-demand given anyone (vetted) can now be a courier and this provides the capacity for flexible delivery to happen with the commuting individuals as a non-stop supply.
Transparency – user and courier will know exactly know where their delivery is, rather than always going through an agent acting as the interfering medium/bottleneck. Yay no more waiting around for both parties.
Productivity – individuals no longer need to wait around for couriers or for jobs or even for filling in commute time; so they can better spend their time.
3. How do you see innovation in Singapore?
Getting there. Being in a well-organised country it could be a blessing or a curse. A blessing for always having a safety net to go back to even taking up risk like entrepreneurship and everything seems less problematic compared to the other developing countries, on the other end a curse could really be solving marginal problems that are only applicable to similar developed countries/ cities where not reaching the scale to change world’s difference. Solution? Take a trip and go out have a walk to see and get inspired.
4. What is your vision for Dilivr.it – where do you see it in 3 – 5 years?
On-demand logistics service for individuals: logistics made easy, move for people. Any corporation, company, SME shop are made up of individuals. We want to be the first and only brand they think of when any individual think of getting rid of hassles in organising the logistics of any delivery.In 3 to 5 year time, we will be taking logistics hassles away for individuals in Singapore, Bangkok, Jakarta and Kuala Lumpur.
5. What’s been the most difficult thing in launching your product? What road-bumps have you faced thus far?
Marketplace issue – Chicken and Egg; grabbing the balance of couriers and users; can’t have too many couriers and not enough jobs in the system while when there are too many demands from users there aren’t any engaged couriers to take on jobs. So it’s like a vicious cycle.All-time road-bumps are really getting the hang of the cycle. Still learning!One day we will make a win-win-win situation for everyone. Win for users to get economical scale of delivery pricing, so even it’s a pack of chicken rice it’s still worth using dilivrit; win for couriers to make the most of their trip by optimising their delivery schedule and vehicle capacity and pushing through more jobs to the same courier; win for us is to have our system being fully utilised (and maybe passive income haha).
6. Everyone love productivity tips, how do you manage your time? Any key tips or tools you use?
Been trying to keep disciplined for the whole time, tried a dozen of tools and now back to basic – Google calendar to block in hours and plan the day the night before or right in the morning; and Trello to just keep the to-do list simple. Recently I also downloaded Streak a Google app that helps track progress like fundraising and sales, they also help spy if your email recipients have read your emails!
7. What one person has been a driving force in your life and why?
Probably my mom (if I can’t say myself). She’s been very supportive of my startup journey, my life at Masters degree, and most importantly she’s been demonstrating what a real superwoman is like: saving her kids from a car accident in the river, raising her kids in New Zealand while hardly knew English!
8. One thing you can’t live without and why?
Love for oneself. A self-loving person will be able to love others and know the real purpose of their life and understand why people do what they do. I still believe love makes the world go round!